Customer Service
Choose a topic
What do you want to know about?
Warranty
+ How do I submit a warranty claim for my clubs?- How do I submit a warranty claim for my clubs?
To submit a warranty claim please complete this form
+ Why should I be concerned about knock-off clubs?- Why should I be concerned about knock-off clubs?
While many knock-off clubs look strikingly similar to the clubs they try to emulate, they fall well short in the areas of performance, playability and safety.
Please see www.keepgolfreal.com for more information.
+ What do I do if I have broken my club and it is still under warranty?- What do I do if I have broken my club and it is still under warranty?
We are sorry to hear about the issues you have encountered with your Taylormade golf club. We would like the opportunity to assist you in the repair or replacement of your club. We offer a two year warranty on all of our clubs from the date of purchase for all manufacturers’ defects.
+ How long is the warranty on my clubs?- How long is the warranty on my clubs?
Our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorized retailer.
Consumer introduction dates can be found on our Consumer Introduction Dates page.
To visit our warranty policy online, please visit our Warranty Information
+ What would void the warranty on my club?- What would void the warranty on my club?
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications..
+ Where can I find your warranty policy online?- Where can I find your warranty policy online?
To view our warranty policy online, please visit our Warranty Information
Online Orders
+ How do I check the status of my order?- How do I check the status of my order?
To check the status of your order please login to your profile and use the orders section. If you do not have a profile please contact customer service HERE
+ When will my order ship?- When will my order ship?
Non-custom orders typically ship from our warehouse within 2-3 business days from the time the order is placed. Due to the varying availability of shafts, grips and miscellaneous components, custom club orders generally ship 4-5 business days after the order is placed. Custom golf ball orders typically ship 3 weeks from the time the order is placed.
+ How do I setup a return?- How do I setup a return?
Please contact Customer Service at 1-800-668-9883 M-F 8:30 am - 5 pm EST or contactus@taylormadegolf.com
+ I need to modify or cancel a recent order that I placed- I need to modify or cancel a recent order that I placed
If you need to modify or cancel a recent order please call our customer service team at 1-800-668-9883 and we will make every effort to make the change for you. If you are trying to reach us outside our business hours of Monday-Friday 8:30am-5pm est you can email us at contactus@taylormadegolf.com
Product Support
+ Where can I find the serial number on my clubs?- Where can I find the serial number on my clubs?
The serial numbers can be found etched into the back of the hosel on drivers, fairways, hybrids, and irons. Each club is individually serialized with its own unique number.
+ How do I find a retailer near me?- How do I find a retailer near me?
We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your postal code and you will be returned a list of the closest retailers to choose from.
+ I have scratched the paint on my club. What can I do?- I have scratched the paint on my club. What can I do?
Unfortunately, we do not have refinishing facilities at our factory and are unable to provide a refinishing service.
+ Does TaylorMade Do Any Club Refinishing?- Does TaylorMade Do Any Club Refinishing?
As a manufacturer of new golf products, TaylorMade Canada does not refinish or refurbish clubs.
Company
+ How do I inquire about employment opportunities?- How do I inquire about employment opportunities?
If you are interested in employment with us, please visit Careers Page on our website for job listings and other valuable information.
+ Will you recognize my hole-in-one?- Will you recognize my hole-in-one?
We would be more than happy to send you a congratulatory acknowledgement for your hole in one using our products! We just need the following information:
1. Your name and address
2. Where you play most frequently (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course)
3. How many rounds of golf you play during each month of the golfing season (0-1, 3-3, 4-5, 6-7, 8 or more)
4. Handicap
5. Course name, city, and state where you got your hole-in-one
6. Hole number
7. Par of the hole
8. Hole yardage
9. TaylorMade products used (driver, fairway, irons, ball, etc.)
Once you have this information, you can contact us using our Contact Form, or call our Customer Service Department at 1-800-668-9883. You will receive an acknowledgement from us within 4-6 weeks. Congratulations!
+ How can I get custom fit?- How can I get custom fit?
For assistance finding a TaylormMade Performance Lab, Center or Certified custom fit retailer in your area, please visit www.taylormadefitting.ca
+ Will you ship to a location outside Canada?- Will you ship to a location outside Canada?
Unfortunately, we do not ship product outside of the Canada. We understand that this prohibits you from receiving the product directly, and we truly apologize. A local retailer in your area would be the best option for you at this point. Or, if you have a Canadian. address that we can ship to, we would be happy to ship your order to that address. Please let us know if we can help you with any further information.
What is this regarding?
Warranty
+ How do I submit a warranty claim for my clubs?- How do I submit a warranty claim for my clubs?
To submit a warranty claim please complete this form
+ Why should I be concerned about knock-off clubs?- Why should I be concerned about knock-off clubs?
While many knock-off clubs look strikingly similar to the clubs they try to emulate, they fall well short in the areas of performance, playability and safety.
Please see www.keepgolfreal.com for more information.
+ What do I do if I have broken my club and it is still under warranty?- What do I do if I have broken my club and it is still under warranty?
We are sorry to hear about the issues you have encountered with your Taylormade golf club. We would like the opportunity to assist you in the repair or replacement of your club. We offer a two year warranty on all of our clubs from the date of purchase for all manufacturers’ defects.
+ How long is the warranty on my clubs?- How long is the warranty on my clubs?
Our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorized retailer.
Consumer introduction dates can be found on our Consumer Introduction Dates page.
To visit our warranty policy online, please visit our Warranty Information
+ What would void the warranty on my club?- What would void the warranty on my club?
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications..
+ Where can I find your warranty policy online?- Where can I find your warranty policy online?
To view our warranty policy online, please visit our Warranty Information
Online Orders
+ How do I check the status of my order?- How do I check the status of my order?
To check the status of your order please login to your profile and use the orders section. If you do not have a profile please contact customer service HERE
+ When will my order ship?- When will my order ship?
Non-custom orders typically ship from our warehouse within 2-3 business days from the time the order is placed. Due to the varying availability of shafts, grips and miscellaneous components, custom club orders generally ship 4-5 business days after the order is placed. Custom golf ball orders typically ship 3 weeks from the time the order is placed.
+ How do I setup a return?- How do I setup a return?
Please contact Customer Service at 1-800-668-9883 M-F 8:30 am - 5 pm EST or contactus@taylormadegolf.com
+ I need to modify or cancel a recent order that I placed- I need to modify or cancel a recent order that I placed
If you need to modify or cancel a recent order please call our customer service team at 1-800-668-9883 and we will make every effort to make the change for you. If you are trying to reach us outside our business hours of Monday-Friday 8:30am-5pm est you can email us at contactus@taylormadegolf.com
Product Support
+ Where can I find the serial number on my clubs?- Where can I find the serial number on my clubs?
The serial numbers can be found etched into the back of the hosel on drivers, fairways, hybrids, and irons. Each club is individually serialized with its own unique number.
+ How do I find a retailer near me?- How do I find a retailer near me?
We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your postal code and you will be returned a list of the closest retailers to choose from.
+ I have scratched the paint on my club. What can I do?- I have scratched the paint on my club. What can I do?
Unfortunately, we do not have refinishing facilities at our factory and are unable to provide a refinishing service.
+ Does TaylorMade Do Any Club Refinishing?- Does TaylorMade Do Any Club Refinishing?
As a manufacturer of new golf products, TaylorMade Canada does not refinish or refurbish clubs.
Company
+ How do I inquire about employment opportunities?- How do I inquire about employment opportunities?
If you are interested in employment with us, please visit Careers Page on our website for job listings and other valuable information.
+ Will you recognize my hole-in-one?- Will you recognize my hole-in-one?
We would be more than happy to send you a congratulatory acknowledgement for your hole in one using our products! We just need the following information:
1. Your name and address
2. Where you play most frequently (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course)
3. How many rounds of golf you play during each month of the golfing season (0-1, 3-3, 4-5, 6-7, 8 or more)
4. Handicap
5. Course name, city, and state where you got your hole-in-one
6. Hole number
7. Par of the hole
8. Hole yardage
9. TaylorMade products used (driver, fairway, irons, ball, etc.)
Once you have this information, you can contact us using our Contact Form, or call our Customer Service Department at 1-800-668-9883. You will receive an acknowledgement from us within 4-6 weeks. Congratulations!
+ How can I get custom fit?- How can I get custom fit?
For assistance finding a TaylormMade Performance Lab, Center or Certified custom fit retailer in your area, please visit www.taylormadefitting.ca
+ Will you ship to a location outside Canada?- Will you ship to a location outside Canada?
Unfortunately, we do not ship product outside of the Canada. We understand that this prohibits you from receiving the product directly, and we truly apologize. A local retailer in your area would be the best option for you at this point. Or, if you have a Canadian. address that we can ship to, we would be happy to ship your order to that address. Please let us know if we can help you with any further information.